Return and Refund Policy

Thanks for shopping with I Love Mobile.
If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 15 calendar days to return an item from the date you received it.

If you are not happy with your purchase, you may return it in perfect condition and original packaging to us. However, the shipping costs for the products to be send back are non-refundable and not claimable.

For damaged or flawed items, you may return it in the same condition you received with the original packaging. However, we will only bear the first RM8 of the shipping costs as our shipping rates for all products are RM8(flat rates).

Refunds

Cash refunds are not claimable. All refunds will be done in I Love Mobile store credit terms which will be equal to your purchase value. For damaged or flawed items, an additional 8 credit points will be added. All store credits for refund have no expiry dates and only applicable at www.ilovemobile.com.my

Contact Us

If you have any questions on how to return your items to us, contact us by email your inquiries to [email protected] or whatsapp us at +60197459988. Please allow a minimum of 3 working days to be processed. Thank you.